Terms & Conditions

Popular Blinds – Terms & Conditions & Return Policy

Company Details:
📍 11 Bosduif Rd, Bridgetown, Cape Town, 7764
📞 021 638 5089
📧 info@popularblinds.co.za

1. General Terms & Conditions

Welcome to Popular Blinds. By placing an order with us, you agree to the following terms and conditions. These terms govern all purchases made through our website, telephonic, or in-store orders.

All products are made to order unless otherwise stated. Please ensure all measurements and selections are accurate at the time of purchase, as errors cannot be amended once production begins.

2. Pricing and Payment

All prices displayed are in South African Rand (ZAR) and include VAT unless otherwise specified. Payment must be made in full before orders are processed and manufactured.

3. Delivery Policy

Delivery times vary depending on product type and manufacturing schedules. Customers will be notified of expected delivery timelines upon order confirmation.

Please note:

  • Delivery fees are non-refundable.

  • We are not responsible for delays caused by courier services or external factors beyond our control (e.g., weather, strikes, load shedding).

4. Return and Refund Policy

We want you to be completely satisfied with your purchase. If for any reason you are not, we’ll gladly review your case and determine whether an alternative or refund is possible.

How to Request a Return

  • Contact our customer service team at info@popularblinds.co.za within 14 days of receiving your order.

  • Do not return goods before receiving an approved refund confirmation email, which will include specific return instructions and the correct return address.

  • Goods must be returned in their original packaging and in the same condition as shipped.

Return Costs

  • Customers are responsible for courier/postage costs when returning items, except in cases where the goods are damaged or the wrong product was delivered.

  • In cases of faulty or incorrect products, Popular Blinds will cover the cost of return shipping.

Refund Processing

  • Refunds will only be made to the original purchaser and payment method.

  • Refunds may take up to 5 working days to process once approved.

  • We reserve the right to charge a 10% administration fee for returns that require significant administrative handling.

  • Delivery fees are not included in the refund amount.

5. When Refunds Are Not Possible

Refunds or exchanges cannot be made in the following cases:

  • Made-to-measure or custom products (specially manufactured to order).

  • Products damaged during installation by the customer.

  • Orders cancelled after 24 hours of placement for standard manufactured products.

  • Express manufactured products, as production begins immediately upon order.

6. Colour Accuracy & Manufacturing Tolerances

We take great care to ensure colour accuracy and product quality. However:

  • Due to screen variations, colour and texture differences may appear between images and actual products.

  • We recommend requesting sample swatches for accurate colour matching.

  • Even samples may have minimal variations due to manufacturing processes.

  • All blinds are manufactured within a tolerance of ±3–5mm in both width and drop.

7. Contact Information

If you have any questions or require assistance, please contact us at:
📞 021 638 5089
📧 info@popularblinds.co.za
📍 11 Bosduif Rd, Bridgetown, Cape Town, 7764